Enhance customer support with your own Cloud PBX
Replace your outdated desk phones with a powerful, hardware-free solution today!
Every Cloud PBX plan includes:
Whether you have 3 employees or 50, with Cloud PBX, every customer reaches your team — and if not, you’ll know and can follow up.
No matter how many customers call, your Private PBX will ensure every call is answered.
The Cloud PBX plays a pre-recorded greeting, helping to establish a professional image for your company.
The Private PBX automatically routes calls to available employees, ensuring prompt response.
Record calls to encourage employees to maintain high communication standards with customers.
Track the number of calls made by each employee, along with their duration. Monitor all company call activity with ease.
For every missed call, you’ll receive a notification via email or Telegram, allowing you to quickly follow up.
Handy mobile app
You can view the call log, listen to call recordings and set up Cloud PBX right in your smartphone.
What does a personal account look like?
Use MTX Connect Business SIM cards with the Cloud PBX to:
Track your managers’ mobile phone conversations in the Journal and Statistics.
Access call recordings, forward them to colleagues, analyze communication patterns, and keep a complete record of all business interactions for enhanced accountability and performance tracking.
Call clients back directly from your primary company number using a mobile phone, ensuring consistent branding and professionalism.
Maintain a unified presence across all client interactions, even when employees are working remotely or on the go.
Easily connect with your company’s internal numbers using a mobile phone, just like dialing a desk phone.
Enhance team collaboration, streamline communication, and ensure your staff stays connected no matter where they are, all through the Virtual PBX system.
Do you know how many calls you’re missing?
How much profit slips away because of it?
Our virtual PBX integrates effortlessly with Europe’s leading CRM systems, ensuring that every customer call is tracked, managed, and converted into opportunities.
Our answers to your questions
What is the difference between a Cloud PBX and traditional telephony?
- Missed call distribution: When a call comes in, it is received by only one manager. If a second call arrives, other employees may be sitting idle while a potential customer grows frustrated. With a Cloud PBX, calls are intelligently redirected to available team members, ensuring no call is missed.
- Limited simultaneous calls: Without a Cloud PBX, you can handle only one or two calls at a time on a single line. When another customer tries to reach you, they will hear a busy signal, and you won’t even be aware of the missed opportunity. A Cloud PBX receives all incoming calls, plays a melody while customers are waiting, and automatically directs them to an available employee. If a call is missed, you’ll receive a notification, allowing you to promptly follow up.
- Office-bound telephony: Traditional telephony typically restricts you to your office location. With a Cloud PBX, you can take calls and manage your business from anywhere in Luxembourg and the Greater Region, providing flexibility, especially in today’s environment where remote work has become the norm.
- Lack of call analytics and recordings: Without a Cloud PBX, you may lack control over call statistics and recordings. Cloud PBX records all conversations, which helps maintain employee accountability, analyze disputes, and train new staff. It also provides detailed call statistics, both for the entire company and for individual employees, allowing you to identify both top performers and areas for improvement.
- No CRM integration: Without Cloud PBX integration, your business may not be operating at peak efficiency. Cloud PBX integrates seamlessly with all popular CRMs in Europe, enhancing your team’s productivity and ensuring a more effective workflow.
Call tariffs
We offer the most profitable calls in Europe and The Greater Region. Contact us for details.
Do you sell Luxembourgish phone numbers?
Yes, you can purchase multi-channel numbers from us for Luxembourg. Additionally, you can integrate your existing numbers with our Cloud PBX system for seamless connectivity.
How can I receive calls?
There are plenty of options!
- Desk Phones: Receive calls directly on IP phones or traditional analog phones using a VoIP gateway.
- Communicator (Softphone): Use our free Communicator app on your computer, which replaces a desk phone entirely.
- Mobile Phones: Forward calls to your employees’ mobile numbers for added flexibility.
- Automatic Call Redirection: By default, calls are routed to desktop computers, but if there’s no response within a few seconds, the virtual PBX will automatically redirect the call to a mobile phone, ensuring no call goes unanswered.
How quickly is the service activated?
Cloud PBX is a cloud service, so we will connect the service for you within 3 business days.
Will you help set up Cloud PBX in my company?
Absolutely! Just give us a call, and we’ll not only set up your company’s telephony but also recommend the best solutions to enhance your business efficiency.
