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There are a total of 32 services in the Home category.
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Our answers to your questions
How do I request an appointment for services?
To request an appointment, simply visit our service page and click on the 'Make an Appointment' button. You will be prompted to choose a convenient date and time for our technician to visit or provide remote assistance. After submitting the request, our team will confirm the appointment via email or phone.
How can I contact you for support?
If you need assistance, you can reach out to our customer support team by phone or email. We're here to help you with any issues related to your services or for general inquiries.
What is your service area?
We proudly serve customers in Luxembourg and the Greater Region, offering both onsite and remote support to ensure comprehensive coverage.
What are the available payment options for residential customers?
Residential customers can pay for services through Payconiq, by invoice, or through direct debit if you have a subscription-based service. Our team will provide the necessary payment instructions based on your preferred method.
Who are you, and what is your connection with MTX Connect?
We are a business division of MTX Connect — a Luxembourg-based mobile operator, we deliver IT infrastructure, services, and secure communications with the same level of expertise and innovation. Our team has extensive experience in providing IT solutions for both residential and business customers. We share the same commitment to delivering secure, reliable, and scalable services.
Can I subscribe to ongoing services?
Yes, we offer subscription-based services for residential customers, which include regular maintenance such as computer cleaning, virus removal, and system checks. Subscriptions are billed either monthly or annually through direct debit.
What is your warranty policy for residential services?
We provide a warranty for all residential services, covering any issues directly related to the work we performed. If something goes wrong within a specified period, we will resolve it free of charge. The length of the warranty varies by service, and our team will provide full details before starting the job.
